Shipping policy

Shipping Policy

Thank you for shopping with Steel Mind.

We are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing an order.

All products are made-to-order and processed within 1–3 business days after the order is confirmed.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During high-demand periods, sales, or product launches, processing times may take slightly longer.

Estimated delivery timelines:

Delivery times may vary depending on:

Shipping charges, if applicable, are displayed during checkout before payment confirmation.

We may occasionally offer free shipping promotions on selected products or orders.

Once your order is shipped, you will receive:

via email or SMS.

Please allow up to 24–48 hours for tracking information to update after shipment.

While we work with reliable courier partners, delays may occasionally occur due to factors beyond our control.

If your order appears significantly delayed or lost in transit, please contact us and we will assist you as quickly as possible.

Customers are responsible for providing accurate shipping details during checkout.

Steel Mind is not responsible for delivery issues caused by:

In such cases, re-shipping charges may apply.

If you receive:

please contact us within 48 hours of delivery with clear photos/videos at:

Our team will review the issue and provide appropriate support.

For shipping-related questions or support, contact:

Thank you for supporting Steel Mind.